Terms of Service | MK9 Institute Inc.

Method K9 Terms of Service

Method K9, LLC and Method K9 Institute, Inc.

Effective October 1, 2026

Part A: General Terms (All Method K9 Businesses)

A1. Who we are. These terms apply to Method K9, LLC (dog training, rehabilitation, boarding, seminars and related services) and Method K9 Institute, Inc. (professional dog trainer education and certification), together "Method K9," "we," "us" or "our." Our address is 3370 Quad Park Court, Post Falls, Idaho 83854. Method K9, LLC offers in-person training and online video courses, and Method K9 Institute, Inc. offers certification programs and some of the same video courses. These terms apply to all of our products, services, websites and platforms, no matter which of the two companies you buy from, and either company may enforce them. You can reach Method K9, LLC at info@methodk9.com and Method K9 Institute, Inc. at info@methodk9institute.com. Institute students can also reach student support at studenthelp@methodk9institute.com.

A2. Acceptance. By visiting our websites (including methodk9.com, methodk9institute.com and our course site at methodk9institute.thinkific.com), enrolling in a program, buying a product, creating an account on any platform we use, or signing up for a service, you agree to these terms. If you do not agree, please do not use our websites, products or services. If you sign a separate written agreement with us, that agreement controls wherever it conflicts with these terms.

A3. Changes. We may update these terms from time to time. Changes take effect as soon as we post them and apply to your use of our websites and platforms after that, so please check this page from time to time. The one exception is a payment plan you have already enrolled in: we will not change its price, payment schedule or content delivery terms (Part B) for your plan after you enroll.

A4. Eligibility. You must be 18 or older to enroll in an Institute program or buy from us. If you are under 18, a parent or legal guardian must make the purchase and accept these terms on your behalf.

A5. Accounts and access. You are responsible for your login credentials and for everything done through your account. Do not share your login, and do not let anyone else use your access. We may suspend or end accounts used by more than one person.

A6. Intellectual property. All videos, curricula, manuals, tests, tools, names, logos, trademarks and other materials we provide are owned by us or our licensors. We grant you a personal, non-exclusive, non-transferable license to use them for your own education. You may not copy, record, screen-capture, share, resell, post or publicly perform them, or use them to build a competing course, without our written permission. "Method K9," "Method K9 Institute," and related marks may not be used without permission, except that certified graduates may use the credential as described in Part B.

A7. Acceptable use. You agree not to misuse our websites or platforms, attempt to break security, harass staff or other students, post unlawful or defamatory material, or use our content to mislead the public about your credentials or our relationship.

A8. No guarantee of results. Dogs are living animals. Training and behavior modification involve uncertainty, and each dog and each person learns differently. Examples, testimonials and success stories describe real experiences but are not promises that you or your dog will get the same results. Business and income information we teach is educational and is not a guarantee of earnings.

A9. Not professional advice. Our content is educational and is not veterinary, medical, legal, tax or financial advice. Consult a licensed professional for those matters, including any medical or medication question about your dog.

A10. Disclaimer of warranties. Our websites, content and platforms are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties not stated in these terms, including implied warranties of merchantability and fitness for a particular purpose.

A11. Limitation of liability. To the fullest extent the law allows, Method K9 and its owners, employees and agents are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost income or lost business. Our total liability for any claim arising from a program, product or service is limited to the amount you paid us for that program, product or service. Nothing in these terms limits liability that cannot legally be limited.

A12. Indemnity. You agree to defend and hold harmless Method K9 from claims, losses and costs (including reasonable attorney fees) arising from your breach of these terms, your misuse of our content, or the actions of any dog in your care or control, to the extent allowed by law.

A13. Governing law and disputes. Idaho law governs these terms. Before filing any claim, you agree to contact us in writing and give us 30 days to try to resolve it.

Arbitration. If we cannot resolve a dispute informally, you and we agree that any claim arising out of or relating to these terms, our websites, or our programs, products or services will be resolved only through binding arbitration in Post Falls, Idaho, instead of in court. The arbitration will follow the consumer arbitration rules of the American Arbitration Association. Either of us may instead bring an individual claim in small claims court. We will pay the arbitration filing and administrative fees that exceed the filing fee you would pay to start a court case, and each side pays its own attorney fees unless the law or the arbitrator decides otherwise.

No class actions. Any claim must be brought individually. You may not bring or take part in a class, collective or representative proceeding.

Fallback. If a court finds any part of this arbitration agreement or the class action waiver unenforceable, that part is removed and the rest stays in effect. If the arbitration agreement as a whole is found unenforceable, or the class action waiver is found unenforceable for a particular claim, that claim will be brought only in the state or federal courts located in Kootenai County, Idaho, under Idaho law, and you consent to that venue.

A14. General. If any part of these terms is found unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver of it. You may not transfer your rights under these terms without our written consent; we may transfer ours as described in Part C. These terms and any signed agreement are our entire agreement with you on their subject.

A15. Forums, chats and comments. Where our websites or platforms offer chat areas, forums, communities or comment sections, use them only for proper messages related to that area. You agree not to defame, harass, stalk or threaten anyone; post profane, obscene, unlawful or infringing material; upload viruses or files you have no right to share; advertise goods or services unless the area allows it; run surveys, contests or chain letters; or collect other people's contact information without consent. We have no duty to monitor these areas, but we may review, edit or remove content and end your access to them at any time. We do not control or endorse what other users post and are not liable for it. Be careful about sharing personal information in public areas.

A16. Your submissions. You keep ownership of what you post, upload or send us, including feedback and suggestions ("Submissions"). By submitting, you give us, our affiliates and necessary sub-licensees permission to use your Submission in operating our businesses, including to copy, distribute, display, perform, edit, translate and reformat it and to publish your name with it. We pay no compensation for this use and are not required to use or keep any Submission. You promise that you own or control all rights needed to submit it.

A17. Third-party links and services. Our websites may link to sites we do not control. Links are a convenience and not an endorsement, and we are not responsible for those sites. Some services are delivered by third parties, and you agree we may share information with the providers we contract with to deliver what you requested.

A18. Free downloads. Free resources offered in exchange for your email address are licensed to you for personal or internal business use only. You may not sell, redistribute, modify or reverse engineer them, create derivative works, or offer competing products or services based on them.

A19. Guests and interviews. We sometimes share information from third-party guests, including interviews and guest posts. We do not control what guests say, do not verify it, and cannot guarantee it is accurate. People who agree to be interviewed by us assign to us their intellectual property rights in the interview, and license to us any rights they cannot assign.

A20. International users. Our services are operated from the United States. If you access them from elsewhere, you are responsible for following your local laws. Many countries ban e-collars and prong collars, so those items are not included in any Student Toolbox shipped outside the United States. The program price includes a Toolbox without regard to the specific items or their value, and the items, number, type and brand in a Toolbox may change without notice. See B11 for when the Toolbox ships.

A21. Electronic communications. You consent to receive agreements, notices and disclosures from us electronically, including by email and on our websites, and agree these satisfy any legal requirement that they be in writing. Emailing us does not by itself create a business or contractual relationship. We take reasonable steps to keep communications confidential but cannot guarantee their security or that we will not be required to disclose them by court order.

A22. No partnership. Nothing in these terms or your use of our websites creates a joint venture, partnership, employment or agency relationship between you and us. We may comply with legal requests and legal process relating to your use of our websites.

A23. Accuracy and personal responsibility. We work to keep our information accurate but cannot guarantee it, and we are not liable for errors or omissions or for harm that results from not seeking advice from a professional who knows your situation. You accept personal responsibility for the results of your actions and for any harm or damage that results from using, or not using, our information. Use your own judgment and do your own due diligence before acting on anything we teach.

A24. Release and assumption of risk for students. By signing up for any program, including any certification course, you take responsibility for your own conduct and your dog's conduct, and you release Method K9, LLC (formerly United K9, LLC), Method K9 Institute, Inc. and their employees from all claims and demands arising during or after any training session, evaluation, class or online training, and agree to hold them harmless from liability for incidents or accidents involving you or your dog. Training animals and changing behavior carry inherent uncertainty and risk, including personal injury and property damage. For example, hidden behavior problems may appear for the first time during training, and risks increase with how the dog is handled by you or others after training, even if you receive follow-up instruction. Results are not certain or guaranteed. You agree, for yourself and your heirs, successors and assigns, to indemnify, hold harmless and defend us and our agents, employees, managers and successors against all demands, claims, costs (including attorney fees) and liabilities of any kind connected to the behavior or actions of your dog or dogs during and after training, including injury to our team members or third parties and damage to property.

A25. Ending access. We may suspend or end your access to our websites and platforms at any time if you violate these terms or misuse our content, and for a violation we do not owe a refund. We will not end access to content or services you have paid for in good standing except as these terms allow, including under Part C.

Part B: Method K9 Institute Programs, Payment and Certification

B1. Programs and pricing. The Institute offers professional dog trainer education and certification in levels, sold individually or as bundles, in online and in-person pathways. Current programs, prices and payment options are shown on our pricing page and at checkout, and the price you see when you enroll is the price you pay. Every program lists the full price, the payment-plan options and the total cost of each option before you buy. Discounts and coupon codes cannot be combined, so you receive the one discount you choose. We may, at our sole discretion, offer an additional discount or coupon.

B2. Paying in full or by payment plan. You may pay in full at registration or, where offered, choose a payment plan. Each plan is a separate, complete price for the program, disclosed to you in full before you enroll. There is no interest rate, finance charge or APR on any plan. Every plan starts with a flat $47 enrollment payment due when you enroll, followed by equal monthly payments. The $47 is your first payment, not a fee or a down payment on interest, and it is in addition to the number of monthly payments listed for your plan. Spreading payments over a longer period costs more in total than paying in full or over a shorter term, because a longer plan requires us to extend access to instruction and support over a longer period before we have been paid in full. No credit check or credit application is required, and enrollment is not based on credit history.

B3. How course content is delivered. How your content is delivered depends on how your program is purchased. The terms that apply to you are the ones for the purchase option shown on your enrollment page and receipt.

(a) Paid in full. If you pay in full at registration, you receive access to the full content of your program (or, for a multi-level program, your current level), subject to B6.

(b) Module-based payment plans. Where a payment plan is offered on a module basis, program content is divided evenly across the number of payments in your plan: a 12-month plan is split into 12 modules, a 24-month plan into 24, and a 36-month plan into 36, with one module unlocked per payment. Access is tied to payments made, not to how much time has passed since you enrolled.

Each time a payment is successfully received, the next module is unlocked and made available to you.
If a scheduled payment is missed, no further modules are unlocked until the account is brought current. Modules you have already been given access to remain available to you.
There is no late fee, penalty or additional charge for pausing. You may resume your payment plan and continue unlocking modules at any time, picking up exactly where you left off. You will never have more modules unlocked than the number of payments you have made.

On module-based plans, this structure means you are never paying for content you have not yet received, and we are never withholding content you have already paid for.

On module-based plans, at this time, our course platform does not yet support unlocking an individual module ahead of your regular payment schedule; this capability is being actively developed. If you want to move through your program faster than your plan allows, contact us. We can send you an invoice for your remaining balance, and once that balance is paid in full, we will unlock the remainder of your program for you.

(c) Level-based payment plans. Where a payment plan is offered on a level basis, you receive full access to the content of your current certification level once you are enrolled and your first payment is received. Content for later levels stays locked until it is unlocked for you under B6. Our billing system may run your payment plan through a separate billing enrollment, and we may use automated tools to enroll or remove you from level content based on your payment status. Access is tied to payments actually made, not to how much time has passed since you enrolled.

(d) Missed, failed or paused payments. Under any payment plan, if a payment is missed, incomplete, declined or rejected, or you fail to pay on time, your access is suspended and no new content unlocks until your account is current. On level-based plans, access to your level content is suspended until you pay what is due. On module-based plans, modules already unlocked remain available. When you pay what is due, your access resumes and you pick up where you left off. If you pause your plan, the same applies: you keep your place in the program and may resume at any time without penalty. We may send you a notice of a failed payment, but a notice is not required for suspension. The certification rules in B5 still apply.

B4. Payment processing. Payments are collected automatically through our course and payment platforms using the payment method you authorize at enrollment. You are responsible for keeping that method current. We will notify you of any failed payment.

B5. Certification requires payment in full. Completing all program content gives you full access to the instructional material, but certification is issued only once your program is paid in full, all required written tests, video skill evaluations and in-person requirements are completed and passed, and you are in good standing under our Code of Ethics. If your payment plan is paused before the final payment, your access is as described in B3(d), and you must complete your remaining payments before you are eligible to apply for and receive certification.

B6. Levels must be completed in order. For programs that include more than one certification level (such as the Level 1 + 2 + 3 Bundle), content access and certification are governed separately, and the rules below depend on how your program was purchased.

(a) Module-based plans. As you make payments, content for each level unlocks in order, including content for a later level, whether or not you have completed or passed the certification for the level before it.

(b) Level-based plans. Content for a later level is unlocked only after we have reviewed your work and enrolled you in that level. Finishing the coursework for a level does not automatically unlock the next level or make you certified, and we may notify our staff for review instead. We may decline to unlock the next level until the level before it is passed and your account is current.

(c) Certification order for all plans. Being able to view unlocked content is not the same as holding, or being eligible to apply for, certification in that level. You must complete and pass Level 1 certification before you may apply for Level 2, and complete and pass Level 2 before you may apply for Level 3, and so on. This sequence applies no matter how much content has been unlocked or how many payments you have made.

B7. Testing and review.

Written tests may be taken as many times as needed.
Video skill evaluations are limited to 2 submissions per level. Each further submission carries a $250.00 fee.
Please allow up to 30 days for us to review a video submission.
Videos must be filmed and uploaded according to Method K9 Institute requirements.
Level 2 and Level 3 require a scheduled phone call with us as part of certification.

B8. In-person requirements (Levels 2 and 3). You cannot be added to in-person program dates until you have completed the previous level's certification. Video testing for Levels 2 and 3 is not accepted until the in-person portion is complete. You will work with a dog during the in-person portion. You may bring your own dog or request a dog from a local rescue we work with. Travel, lodging, food and all other costs of attending any in-person event are always your responsibility. Method K9 does not pay for them unless we expressly say so in writing. If something is not expressly stated as included or paid for by us, assume it is your cost.

B9. Coaching events. You have access to live coaching events for your current certification status. Lifetime mentorship for graduates is covered in Part C.

B10. Video-only students. Video-only purchases give access to the video content only. They do not include testing, coaching or certification. You may upgrade to a certification program at any time.

B11. Student Toolbox. Every program that includes Level 1 certification (Standard Certification, the Level 1 + 2 + 3 Bundle and Master Level Certification) includes a Student Toolbox. The program price includes the Toolbox without regard to the specific items or their value, and Toolbox contents may change without notice. If you pay in full, your Toolbox ships once your program begins. If you are on a payment plan, it ships once your cumulative payments reach $500 or by your 5th payment, whichever happens first. We hold shipping until then so the tools go to students who are keeping up with their payments. Please keep your shipping address current.

B12. No refunds. All Institute purchases are final and non-refundable, including enrollment payments, payment-plan payments, in-person event fees and retake fees. If a licensed medical or mental health provider documents that you are unable to continue participating, you may ask us to review an exception. Any exception is at our sole discretion and does not create a right for any other student.

B13. Certified graduates and the credential. Certified graduates may identify themselves as Method K9 Certified Dog Trainers for as long as the certification remains in good standing. We may suspend or revoke certification at any time if you violate the Method K9 Institute Code of Ethics or these terms. Revoked graduates must stop using the credential and our marks.

B14. No job or income guarantee. Certification does not guarantee employment, clients or income. Your results depend on your own work, market and choices.

B15. Veteran discount. We offer a 50% discount to veterans with an honorable discharge, spouses of qualifying veterans or active-duty service members, and dependent children under 18 (or under 23 if a full-time student). We verify eligibility with a DD-214. Active-duty, reserve and retired personnel without a DD-214 may submit a military ID or CAC. Approved applicants receive a unique, one-time-use coupon code for a single program. As stated in B1, the veteran discount cannot be combined with other discounts or coupon codes.

B16. Affiliate program. Certified graduates may receive an affiliate code that earns a 50% commission on video sales. Commissions are paid only on sales to other customers made through your link or code. You may not earn commission on your own purchases, including purchases structured to give you a personal benefit, regardless of how the transaction is arranged. We may change or end the affiliate program for future sales on written notice.

B17. Current pricing. The schedule below matches our pricing page as of October 1, 2026. The price you see at enrollment is the price you pay. The Level 1 + 2 + 3 Bundle includes all content and instruction from Levels 1, 2 and 3 but not Level 4, which requires an in-person visit and is intended for students, often outside the United States, who want the full course content without the in-person component.

Part C: Lifetime Mentorship and Continuity

C1. What lifetime mentorship means. Certified graduates in good standing receive ongoing mentorship from Method K9 Institute, currently 2 hours of live training coaching and 2 hours of live business coaching each month. "Lifetime" means for as long as Method K9 Institute operates its mentorship program. It does not mean the lifetime of the graduate, of Julius or Stephanie Vichinsky, or of any owner, employee or successor, and it is not a promise to operate forever.

C2. Who qualifies. Mentorship is available to graduates who have completed certification, paid in full, and remain in good standing under our Code of Ethics. It is personal to you and cannot be transferred, shared or resold.

C3. How it is delivered. We decide the format, schedule, platform, instructors and group size, and we may change them as the Institute grows or its needs change. Sessions may be rescheduled or shortened for holidays, illness, travel or emergencies. We will make reasonable efforts to keep coaching available month to month, but individual sessions are not guaranteed.

C4. If circumstances change. Method K9 Institute may change, reduce, transfer or end lifetime mentorship, in whole or in part, if any of the following occurs:

the Institute closes, winds down or stops offering the program
the Institute or its assets are sold, merged or transferred to another owner
an owner retires, becomes incapacitated, or dies
the owners decide to change the Institute's business model or retire from active teaching
legal, regulatory, platform or financial conditions make continuing impractical

In any of these cases the obligation to provide mentorship ends or changes as set out in this Part, and you have no claim for refund, damages or compensation because mentorship was changed or ended.

C5. Good-faith notice. If we plan to end or materially change lifetime mentorship, we will give graduates reasonable advance written notice by email to the address on file where we can, and we will give at least 60 days' notice where practicable, and otherwise as much notice as is practicable. Where a sudden event such as death, incapacity or an emergency makes advance notice impossible, we will give notice as soon as reasonably practical afterward.

C6. Sale or transfer. We may assign or transfer these terms and our obligations to a buyer or successor without your consent. If a successor takes over the Institute, it may continue, modify or replace mentorship on its own terms, and we will tell graduates who the successor is. After a transfer, Method K9, LLC and Method K9 Institute, Inc., and their owners, have no further duty to provide mentorship.

C7. Recorded materials after the program ends. If mentorship ends, we intend to keep previously released recorded materials available to graduates for about two years after mentorship ends, as a courtesy and not an obligation. We may shorten or end this courtesy if legal, platform, cost or other conditions make it impractical.

C8. Not a separate purchase. Mentorship is a benefit of graduating, not a separate product. No part of any tuition payment is a prepayment for mentorship that we must refund if mentorship ends.

Part D: Method K9 Training Services

D1. Signed agreement required. Board-and-train, boarding, private training and other hands-on services are provided under a separate written Contract for Services and Release of Claims signed by you. That agreement controls if it differs from this Part. This Part explains how our services work and applies to inquiries, consultations, virtual training, lessons and seminars, even where no separate contract is signed.

D2. Scope. We will care for your dog, attempt to train it, and devote the time and attention we judge necessary to pursue your stated goals. We do not train service dogs in any capacity, including detection, alert or task work, and dogs in our programs do not receive service dog training.

D3. Fees and deposits. Services are paid in advance. A 50% deposit is due to reserve your dates, and the balance is due at or before drop-off. Services do not begin until the deposit has cleared. Fees do not include training equipment unless stated. Deposits are non-refundable.

D4. Cancellation. Cancellation requests must be in writing. If you cancel 30 or more days before services begin, you forfeit your deposit. If you cancel with less than 30 days' notice, you forfeit your deposit and also owe the equivalent of two weeks of board-and-train at the weekly rate in your agreement. Once services begin, there are no refunds.

D5. Events beyond our control. If events outside either party's control prevent services, the affected party is excused for as long as the event lasts, if it notifies the other in writing within 24 hours. This does not remove payment obligations or the deposit. If your dog dies unexpectedly, we may consider a partial or full refund based on the circumstances after receiving a veterinarian's letter confirming cause of death, but we are not obligated to refund. A decision to euthanize your dog is not grounds for a refund.

D6. Risks and your responsibilities. Training animals and changing behavior carry inherent risks, including injury and property damage, and results vary and are not guaranteed. Risks increase when the dog is handled by you or others after training. You agree to follow our protocols and instructions, including the use of tools such as prong collars, e-collars and muzzles. Dogs entering for aggression of any kind must arrive in a basket-style muzzle. Failing to follow our protocols may end services without a refund.

D7. Medical care. You authorize us to obtain emergency care for your dog when we judge it necessary. We will try to reach you first and will use your veterinarian when we reasonably can. You are responsible for all medical costs, and we will defer to life-saving treatment unless you give written instructions in advance setting a financial limit. Dogs must be weaned off behavior-modification medications, under your veterinarian's direction, before a board-and-train begins; any delay in start date caused by weaning is billed at the daily boarding rate and does not shorten the program.

D8. Seminars and on-site events. For private on-site seminars, a 25% deposit is due on signed agreement and is non-refundable. The balance and itemized travel costs are invoiced after booking and are due 14 days before the seminar. If you cancel after travel has been booked, you agree to reimburse any non-refundable costs we paid beyond your deposit, so that Method K9 is made whole. We consider extenuating circumstances case by case.

D9. Exclusive remedy. If Method K9 breaches its duties for a training service, your exclusive remedy is a refund of the service fees paid for that service.

D10. Use of likeness. You permit us to photograph and record your dog and you during services and to use those images and videos on websites, social media, advertising, documentaries and other promotion, without review or additional payment. This permission applies to all clients by default. In special circumstances, including safety or privacy concerns, you may ask us in writing, before services begin, not to feature you or your dog, and we will consider each request in good faith. An approved request applies going forward only.

D11. Virtual and group training. Virtual sessions, webinars and group classes are priced by scope and attendees and booked after an introductory call. Recorded sessions may not be shared or posted without our permission.

Part E: Video Library, Online Courses and Platforms

E1. What the video library is. Our streaming video library, premium courses and standalone video courses (such as foundation courses on puppy and crate training), sold by either company on our websites, Thinkific and Uscreen, give you access to recorded video content for your own education and viewing. Access is a license to watch, not a transfer of ownership, and it does not include testing, coaching or certification.

E2. Subscriptions and renewals. We sell video content two ways: as a subscription to our video library, and as one-time purchases of individual courses and videos. A one-time purchase gives you access for as long as we offer that content and is not a subscription. We may change subscription prices for future billing periods and will tell subscribers in advance. Paid subscriptions renew automatically at the price and interval shown at sign-up until you cancel. You can cancel from your account settings or by emailing us before your next renewal date, and cancellation stops future charges but does not refund charges already made.

E3. Content changes. We may add, update, reorganize or remove videos and courses at any time. We do not promise that any particular video will always remain available.

E4. Single-user license. Each account is for one person. Do not share your login, download or record content, or stream it to others. We may suspend or end access for violations without refund.

E5. Third-party platforms. We deliver our courses and library through third-party platforms, including but not limited to Thinkific and Uscreen, and process payments through providers such as Stripe, PayPal and payment-plan providers such as Partial.ly. Those platforms have their own terms and privacy policies, and your use of them is also subject to those terms. We are not responsible for outages, errors or policy changes by those providers, but we will work in good faith to restore your access. We may move our content or subscriptions to a different platform, and if we do, we will tell you and make reasonable efforts to carry your access over.

E6. Technical requirements. You are responsible for your own device, internet connection and software. Video quality and availability depend on your connection and platform.

Part F: Privacy and Communications

F1. Information we collect. We collect what you give us (name, email, phone, mailing address, payment details, dog and training information, test videos and messages) and basic technical data from our websites and platforms (device, browser, pages visited).

F2. How we use it. We use your information to provide services, process payments, deliver courses, review certification work, communicate with you, improve our offerings and meet legal obligations. Payment card details are handled by our payment processors; we do not store full card numbers.

F3. Who we share it with. We share information only with service providers who help us operate (for example course, payment, email and text platforms), when the law requires, or in a sale or transfer of the business as described in Part C. We do not give brand partners or sponsors direct access to students' contact information. Any engagement with partners goes through Method K9.

F4. Your choices. You may ask to see, correct or delete your information, subject to what we must keep for legal and business reasons, by emailing the address in Part A. Our Privacy Policy, available on our websites, gives the full details and controls if there is any difference.

F5. Text messages. If you provide your phone number on a form, by phone or on a scheduled call, you agree that Method K9 may text you about our services, certification programs, payment plans and promotions. Message and data rates may apply, and frequency varies. Reply STOP at any time to stop texts, or HELP for help. Consent to receive texts is not a condition of any purchase.

F6. Email. If you provide your email address, you agree that we may send you service messages and marketing emails. You can unsubscribe from marketing emails at any time with the link in every email. Service messages about your account, payments and enrollment may still be sent.

F7. How consent is collected. Consent is collected when you voluntarily submit your contact details through a form on our websites or when you give them to our team by phone and are told that follow-up texts or emails may be sent. You may withdraw consent at any time by replying STOP, using the unsubscribe link, or contacting us.

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